Our strategy Highlights SIG at a glance Our marketplace Chairman's Statement Chief Executive's Statement Business model Our Strategic Pillars Our Strategic Priorities Our KPIs: How we measure performance Principal Risks and Uncertainties Our performance Financial Review Treasury risk management Corporate Responsibility Our Strategic Pillars SIG has a clear strategy to GROW in its three core markets of Insulation and Energy Management, INTERIORS AND Exteriors by combining the reputational strengths of its local brands with the scale efficiencies and know-how of a multinational group.Moreover, with its focus on specialist expertise and high customer service levels, SIG aims to continue to outperform its markets and thereby generate sustainable long-term growth in Shareholder value.SIG's strategy is underpinned by the following six pillars which the Group is focused on to improve profitability, and these are supported by three key strategic priorities.STRATEGIC PILLAROBJECTIVESLINK TO PRIORITIESOUTSTANDING CUSTOMER SERVICESpeed and reliability of serviceProvision of technical adviceAvailability and range of stockCompetitive pricingSALES OUTPERFORMANCEFocus on core marketsBenefit from legislative changeUK national sales teamExpand network and product rangeGROSS MARGIN ENHANCEMENTCategory managementImproved IT systemsPrice management programmesGrowth of higher margin businessesOPERATIONAL EFFICIENCYBetter leverage networkImprove fleet utilisationTight control of cost inflationFINANCIAL RETURNSRebuild ROCEFocus on cash conversionTarget improvement in operating marginEXCEPTIONAL PEOPLETraining and developmentImproved communicationsEmployee engagementHealth and Safety